Privacy Policy

Last Updated: February 2026

BY USING SWITCH LOCK, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY. WE COLLECT DATA TO PROVIDE OUR SERVICES, BUT WE ACCEPT ZERO LIABILITY FOR DATA BREACHES, UNAUTHORIZED ACCESS, OR EXFILTRATION BY THIRD PARTIES.

1. Introduction

Switch Lock ("we," "our," or "us") is committed to protecting your privacy, but we operate in a high-risk digital environment. This Privacy Policy describes how we collect, use, and share your information. Use of our Services constitutes your agreement to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us, including but not limited to:

Identification data (Name, ID numbers, Passport copies) for KYC/AML compliance.
Contact information (Email, phone number).
Financial information (Wallet addresses, transaction history).
Technical data (IP addresses, browser type, device info) collected automatically via cookies and similar technologies.

3. How We Use Information

We use the information collected to:

Provide, maintain, and improve the Services.
Verify identity and prevent fraud/money laundering.
Process transactions and manage escrows.
Comply with legal and regulatory obligations in Zimbabwe and other jurisdictions.

4. Sharing of Information

We may share your information with:

Regulators, law enforcement, or government agencies when required by law or in the interest of preventing harm.
Third-party service providers (e.g., identity verification services, cloud hosting) who assist in our operations.
Parties involved in a business transfer (e.g., merger or acquisition).

5. NO LIABILITY FOR DATA SECURITY

WHILE WE IMPLEMENT SECURITY MEASURES, NO SYSTEM IS IMPENETRABLE. SWITCH LOCK DISCLAIMS ALL LIABILITY FOR ANY UNAUTHORIZED ACCESS, CORRUPTION, LOSS, OR THEFT OF YOUR PERSONAL OR FINANCIAL DATA. YOU PROVIDE ALL INFORMATION AT YOUR OWN SOLE RISK.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We reserve the right to delete data at our discretion after your account is terminated.

7. International Data Transfers

Your data may be stored or processed in countries other than Zimbabwe. By using the Services, you consent to the transfer of your data to countries where data protection laws may differ from those in your jurisdiction.

8. Your Rights

Depending on your location, you may have certain rights regarding your data (e.g., access, correction). However, our compliance with these rights is subject to our legal and regulatory requirements (e.g., AML laws often override deletion requests).

9. Changes to This Policy

We may update this Privacy Policy at any time. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

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